Refund policy

At Trendstori, your satisfaction is our top priority. We want you to love everything you order, but if something isn't quite right, we’re here to help.

RETURN WINDOW

You may return unworn, unwashed items with original tags within 14 days of delivery for a refund or exchange.

Items returned after 14 days from the delivery date are not eligible for return or exchange.

NON-RETURNABLE ITEMS

For hygiene and policy reasons, we cannot accept returns or refunds for the following:
  • Swimwear
  • Accessories
  • Items marked as “Final Sale”
  • Orders purchased with a discount of 50% or more

    (These sales are final and cannot be returned, refunded, or exchanged.)

HOW TO START A RETURN

Please contact us at Service@trendstori.com with your order number and details of the item(s) you wish to return.

We will guide you through the return process and provide a Return Authorization.

RETURN SHIPPING

If the return is initiated by the consumer (e.g., change of mind, wrong size, etc.), the consumer is responsible for the return shipping fee. The specific fee should be based on the express company you choose.
If the return is due to our reasons (e.g., the goods received are damaged or incorrect), the consumer is not required to bear the shipping fee. We will cover all return shipping costs.

REFUND PROCESSING

Refunds are typically processed within 5 business days after we receive and inspect your return.

Please note that original shipping fees are non-refundable.

DAMAGED OR DEFECTIVE ITEMS

If you received an item that is damaged, defective, or incorrect, please contact us at Service@trendstori.com within 48 hours of delivery with photos of the issue.

We will arrange a replacement or full refund, and ensure your peace of mind is our priority.