Privacy Policy

Privacy Policy

At Trendstori, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information:

  • Contact details (name, email address, phone number, shipping/billing address)

  • Payment information (processed securely via third-party payment gateways; we do not store full credit card details)

  • Order history and purchase details

Automated Information:

  • Device and browser information (IP address, browser type, operating system)

  • Website usage data (pages visited, time spent, referring website)

  • Cookies and tracking technologies (see Section 4 for details)

Communications:

  • Correspondence with our customer service team

  • Feedback, reviews, or survey responses you choose to provide

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, manage your account, and provide customer support

  • To communicate with you regarding orders, updates, promotions, and company news (with your consent where required)

  • To improve our website, products, and customer experience

  • To prevent fraud, enhance security, and comply with legal obligations

  • For internal analytics, market research, and business development

3. Information Sharing & Disclosure

We do not sell or rent your personal information to third parties. We may share your information only under the following circumstances:

  • With trusted service providers who assist us in operating our website, processing payments, fulfilling orders, or conducting business activities (these partners are bound by confidentiality agreements)

  • To comply with legal requirements, enforce our policies, or protect our rights and the rights of others

  • In connection with a business transfer, such as a merger or acquisition, where customer information may be transferred as a business asset

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. International Data Transfers

As an international brand, your information may be processed and stored in countries outside your residence, including Hong Kong. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

7. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete the personal information we hold about you

  • Opt out of marketing communications at any time (via unsubscribe links in emails)

  • Restrict or object to certain data processing activities

  • Request a copy of your data in a portable format

To exercise these rights, please contact us at Customer@trendstori.com.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

Email: Service@trendstori.com
Phone: 852 2156 3280
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (HKT)
Mailing Address:
Trendstori Customer Service
Unit 1502, 15/F, Sunbeam Centre
27 Shing Yip Street, Kwun Tong
Kowloon, Hong Kong

Thank you for trusting Trendstori with your personal information. We are dedicated to maintaining your privacy and providing a secure shopping experience.