Shipping Policy

Thank you for choosing Trendstori. We are committed to delivering your carefully selected pieces to you as smoothly and efficiently as possible. Below you will find detailed information about our shipping and handling procedures.

1. Processing Time

All orders are processed within 1 to 3 business days (Monday through Friday, excluding public holidays) after payment is confirmed. During promotional periods, holidays, or new collection launches, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Methods & Delivery Timeframes

We partner with trusted international carriers to deliver your orders. Delivery times are estimates and commence from the date of shipment, not the date of order. Shipping costs and options will be calculated and displayed at checkout based on your location and order weight.

• Standard Shipping: 10–15 business days

• Express Shipping: 5–7 business days

• Please Note: Delivery times may vary due to factors beyond our control, including customs clearance, local postal services, and seasonal high volumes.

3. Shipping Destinations & Fees

We ship to most countries worldwide. Shipping fees are calculated based on your delivery address, the weight of your package, and the selected shipping method. All applicable shipping charges will be clearly displayed before you finalize your purchase.

Please note that we are unable to ship to PO Boxes or certain remote regions. If your address falls into a restricted area, our customer service team will contact you.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey. You can also log into your account on our website to view the status.

5. Customs, Duties & Import Taxes

For international shipments, please be aware:

• Your order may be subject to import duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

• Trendstori is not responsible for any delays or additional charges incurred during customs clearance.

• We recommend contacting your local customs office for more information on potential charges before placing your order.

6. Address Accuracy

Please ensure your shipping address is entered completely and accurately at checkout. We are not responsible for orders lost or delayed due to incorrect, incomplete, or misspelled addresses. If you need to correct your address, please contact us immediately at Customer@trendstori.com. Note that we may not be able to modify the address once the order has entered the shipment processing stage.

7. Order Issues & Lost Packages

If your tracking information shows no movement for an extended period, or if you have not received your order within a reasonable time frame, please contact us. We will work with the carrier to investigate. If a package is confirmed lost, we will work with you to arrange a replacement or refund, subject to our investigation.

8. Contact Us

For any questions or concerns regarding shipping, please do not hesitate to reach out. Our team is here to assist you.

Email: Customer@trendstori.com
Phone: 852 2156 3280
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (HKT)

Thank you for your trust in Trendstori. We look forward to delivering your order with care.